Refund policy

Due to the nature of our products (edible and perishable), we do not accept returns or exchanges.

However, your satisfaction matters to us.

We offer refunds or replacements only if:

  • Your order arrived damaged.

  • You received the wrong product.

  • Your order was lost in transit.

To request support, please contact us within 48 hours of delivery at:
curativesouls@gmail.com
Include your order number and clear photos of the issue.

Refunds are processed back to the original payment method within 5–10 business days once approved.

Shipping Policy

Shipping Policy – Curative

We aim to deliver your chocolates as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Time

Estimated delivery times:

  • Local: 2–5 business days

  • International: 7–14 business days (depending on destination)

Shipping times may vary due to customs, weather, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

Tracking

Once your order ships, you will receive a tracking number via email.

Delivery Issues

Curative is not responsible for delays caused by:

  • Incorrect shipping addresses.

  • Customs clearance.

  • Courier issues beyond our control.